Support questions
Use this page to find our frequently asked questions regarding support operations.
How To Create and Modify a WordPress Cron Job
Cron jobs are used to schedule repetitive commands and tasks. Check out this quick and easy tutorial on how to create, modify, and run a WordPress…
Do You Have a List of Banned and Incompatible Plugins?
We continuously update our list of banned and incompatible plugins that are not allowed or won't work in the Kinsta environment.
How To Resolve the “Requests to the Server Have Been Blocked by an Extension” Error
The "Requests to the Server Have Been Blocked by an Extension" error can be perplexing. Learn how to get rid of it without hassle.
How To Resolve the PR_CONNECT_RESET_ERROR
Browser-specific errors can be frustrating, but most are easy to fix. This post shows you how to fix the PR_CONNECT_RESET_ERROR in Firefox.
How To Check Your Ubuntu Version (Using the Command Line and GUI)
Kinsta uses the latest version of Ubuntu. Learn how to check your Ubuntu version using both the command line and GUI.
How To Open an SVG File (3 Methods)
It isn't always easy to open an SVG file. Learn all about SVG files and find out how to use any of 3 different methods to open one.
A Complete Guide to Cache Misses (and How to Reduce Them)
A cache miss happens periodically, it is just a part of online life. Read more about how to reduce a cache miss in this easy-to-follow guide.
How To Find and Edit Your Mac Hosts File (in 4 Steps)
Do you need to find and edit your Mac hosts file? Learn how to get to the file and edit it properly in 4 easy to follow steps.
How To Create and Manage a MySQL User (4 Key Processes)
Need to add more users to your MySQL database? Learn how to create and manage MySQL users using this simple-to-follow guide.
How To Edit the Hosts File in Windows 10
Tired of stumbling around the hosts file? Learn how to edit the hosts file in Windows 10 using these easy-to-follow instructions.
How To Fix the “SSL_ERROR_RX_RECORD_TOO_LONG” Error in Firefox (7 Methods)
Learn how to fix the "SSL_ERROR_RX_RECORD_TOO_LONG" Error in Firefox using up to 7 different methods when needed.
How To Fix the “NET::ERR_CERT_REVOKED” Error
The "NET::ERR_CERT_REVOKED" error is directly tied to SSLs and secure connections between servers. Here are 8 ways to fix the error.