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32,726 Responses to “Pre-sales Questions”

  1. Hello, PayPal won’t allow me to pay using my balance, Is that correct? Is there a way around it? This particular PayPal account does not have a credit/debit card associated with it but I have subscribed to several services before just using my balance.

    Ps: If it matters, I’m building a website for a client and will then transfer the license to them.

    Thanks

    • Hello,
      You are welcome to pay using your PayPal balance but you will still need a credit card linked to your PayPal account. We have a subscription-based model (with yearly renewals) and PayPal needs a credit card linked to authorize the payment, even though you may cancel the renewal afterwards (or transfer it to your client).
      Sorry for this.

  2. I’ve an embedded booking widget as in this page https://viajaconlaia.com/tours/reservar/ and as you can see the widget changes language with the languadge switcher but is actually a conditional logic solution, which is provided thorugh some shortcodes by the actual translation plug-in I’m using.

    I’m not interested in translating the strings but in having a different widget-code shown depending on the language chosen by the user, because the traslation is integrated with the booking platform we use and it’s easier to menage it in their backend.

    I’m very much interested in getting your plug in beacuse i think it would resolve me many other issues im actually having with the present one but this specific issue its a very importat one i would like to know how could i solve it with WPML before to buy it.

    Thanks
    Paolo

  3. On behalf of the Army Research Laboratory, can someone please reach out to me via email so that I can provide them with a blank 889 form for OnTheGoSystems to complete? We are in need of a signed form in order to place an order. Thank you!

  4. Hi,
    i already bought WPML a while ago and forgot to extend my subscription. Now i don’t see a way to extend my accounts subscription, because it says “Your Multilingual CMS account has expired. To download WPML and get support, please purchase a new account” on you website after login. Why do I need to purchase a new account? I just want to extend my current subscription.

    • Hello there,
      The possibility to extend your subscription only appears when you still have a valid account. Once it is expired you need to buy a new license.
      Regards

  5. Hi! I work at WordPress VIP, and we’ve got some customers who have an issue with WPML due to the use of the DB_NAME constant. Could someone technical from OnTheGoSystems please reach out over email to chat about getting this resolved for our joint customers? Thanks!

  6. Hi there,

    Could you please help with the following issue:

    The language switcher shows up in the menu only when the letters “en” are added to the url of any of the English pages, so e.g. http://www.website.com/en. The default language of the website is English the other language is German. I would like the language switcher to show up in the menu without having to add “en” to every single English page manually, so when the url is simply e.g. http://www.website.com.

    Thanks for your help in advance

  7. When I buy a new license there are updates included for 1 year. How much do the updates cost yearly afterwards and do I have to buy a new account every time?

    • Hello Chinmaya,
      I am sorry for this. Where did you contact us but got no response? I did not find anything in our Contact us pages.
      Can you please drop us a line directly on hello@wpml.org?

      Thanks,

  8. Hi Team!

    Can you explain me:

    1/ What means with your “Multilingual CMS” plan:
    – 3 productions
    – 9 developments
    If I understood, this means that we can install your plugin on 3 live sites and on 9 others on development sites? And if we need to put a 4th site live we have to switch to the “Multilingual Agency” plan?
    Is it possible to upgrade afterwards?

    2/ I read in your terms and conditions that you refer to a “discontinued Lifetime Account”. This plan does not appear in your pricing page. Could you tell me more?

    Thank you in advance for your answers.

    Kind regards.

    • HI Lorena,
      Check below:
      1/ What means with your “Multilingual CMS” plan:
      – 3 productions
      – 9 developments
      If I understood, this means that we can install your plugin on 3 live sites and on 9 others on development sites? And if we need to put a 4th site live we have to switch to the “Multilingual Agency” plan?
      Correct
      Is it possible to upgrade afterwards?
      Yes, you can then upgrade for the difference, at any time.

      2/ I read in your terms and conditions that you refer to a “discontinued Lifetime Account”. This plan does not appear in your pricing page. Could you tell me more?
      We used to sell lifetime subscriptions but we stopped doing it back in 2018. They are no longer available, I am afraid.

  9. Hi,
    We’ve been looking for multilingual support plugin for our WordPress website, yours is one of the one we’re considering, as we use ACF plugin for many of our pages it looks like a good fit, however I’m unable to test this feature before the buy decision. Is there a way for us to try it? We have hundreds of pages with many modules based on ACF, so for us it is vital to check how it will work for us and our team using it before.

    Thanks in advance.

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